Anyway to Not Show Images on Etsy Reviews

As with any business, information technology is never a direct road – there volition exist good days and bad days. If you own an Etsy shop, you will know these days can result in a bad review.

Receiving a bad review on Etsy can put you dorsum mentally and allow you to lose clarity on our goals. Only dealing with a bad review is easier than y'all think.

In this post, we volition look at means you as a shop owner can deal with a bad review on Etsy, how to resolve these problems, and learn from them.

*This post contains some affiliate links for your convenience (which means if you make a purchase afterwards clicking a link I will earn a pocket-sized committee. It volition not cost you a penny more) Click here to read my full disclosure policy.

What is a bad review on Etsy?

Reviews on Etsy are based on a star rating – 5 stars being splendid (this is what we desire), and one star is the worst.

Annihilation with a three or less star is accounted to exist less than perfect. Of course, they could exit a five-star review with a less than ideal annotate. Fortunately, for the nigh function, we look at stars. These show at the height of your store under your shop's name and are the average review rating in your shop's previous 12 months.

How to remove a negative review from Etsy

You can contact Etsy'south support and ask them to remove the review. Of course, you lot must provide a reason for requesting that the review exist removed – not just, they don't like me, or it's not true.

A shop owner tin can request to accept a review removed from Etsy if it contains any of the following – this is not a limiting list, and each case is looked at individually.

• Mentions violence or acts of violence
• Contains personal or private information
• Is racist
• Threatening
• It is a review that you can testify is shilling.
• Another shop owner has purchased from you lot and intends to leave a bad review to hurt your shop. (difficult to prove, of course)

This list is not express – and y'all can also have a review removed if the complaint is incorrectly directed at y'all or your shop.

For example – something is lost in the mail, damaged by someone other than yourself, was eaten past the neighbour's dog, etc.

For example – yous send the product, but the shipping time was fashion off since it was lost in the postal service or damaged.

In this case – Etsy would consider removing the review as the fault was not in your hands and could not be controlled by yous.

How to study a bad review to Etsy

Suppose the review in your Etsy shop is still within the 100 days of the estimated delivery time. In that instance, yous can study a review using the link beneath the review in your shop. You lot can even study a review with v-stars if you wish likewise.

You volition demand to explicate why you lot would like to report this review and, of course, request to have it removed.

At present the big question.

Should you answer to a bad review on Etsy

Firstly – if you lot see a bad review in your shop – don't respond right abroad. Go away, take a cup of tea, and think about your side by side actions.

It's often our nature to simply write a defensive rebuttal about how yous try really hard to brand everything perfect. What the reviewer is suggesting is simply not true.

Don't exercise this.

If the review doesn't go confronting Etsy'due south policies – it'southward upwardly to you to manage equally a shop owner. (Big girls' pants fourth dimension).

Firstly –

Wait at ways you lot can resolve the issue with the to the lowest degree amount of hassle. Is in that location a style you tin please the customer without feeling you have lost too much?

1. Now respond to the review IN A PRIVATE MESSAGE.
2. Exercise not utilise the public platform to air your displeasure.
3. Contact the buyer via the email organisation in Etsy in the first instance.
4. Keep your responses light and cheerful – remember every judgement you lot write is part of your brand, and this is no exception.

An case of a reply – (fifty-fifty if the review said your item is a load of poo and they wouldn't recommend anything from your shop)

Dear client,

Today, I noticed you left a 3-star review in my store for the item (insert particular). I would like to understand your difficulties, and I wonder if you could have a few minutes to give me some further details.

I empathise you were disappointed with the product. As this is the outset time I have received a negative review – delight help me resolve the event for yous by explaining what I can practise to rectify the problem.

Your feedback is of import to me, and everyone at (insert shop proper noun)

Kind regards

So – at least this volition open up the chat as to how you volition bargain with it.

If they say – they would like a refund, and your item is digital, I would say give it to them. Past lunchtime the same 24-hour interval, you lot can motion on with your shop and have a cup of tea. Problem solved.

But – refunding the item might not solve the buyer'due south problem. You will need to use your expertise to rectify the issue direct with the buyer.

Once you have deemed to accept solved the issue with the customer –

Tin can I enquire the buyer to change their review on Etsy?

If you have solved the effect to the best of your abilities and anybody seems happy – information technology's now time to ask them to change their review.

They are nether no obligation to practice and so. Indeed much of the advice out there is never to enquire anyone to alter their reviews, however if you have resolved the result, I see no reason why not.

Simply this is the best-case scenario for you.

Here is an example

Honey customer,

Further to our previous conversations regarding the (insert name ) purchase, I hope you will agree that we take resolved the consequence for y'all in a (timely) and (professional person) manner.

Nosotros work difficult to ensure all our customers are sincerely happy with their purchase from the states and hope y'all volition return over again soon.

If you agree, we would be very grateful if you returned to our shop one terminal time and improve your review to reflect these efforts. Of course, yous are under no obligation to exercise so, and totally understand if you practise not wish to.

You can find the link to do and so under purchases and reviews. (Insert link).

In one case once more, thank y'all for your custom and hope to see you again soon.

Kind regards

Now, suppose the customer goes back to amend their review. In that case, it is benign every bit it means yous have not had to get involved publicly. Hopefully, the whole thing can be sorted in just a matter of a few emails.

If the buyer does non become in and amend their review –

At present, what – they don't want to amend their review.

Well, you lot are now safely able to go in and reply to the review publicly on the shops' platform.

Once more – write equally though yous are speaking to the buyer. Exist considerate and honest in your writing.

Acknowledge that you lot made a error on this occasion and say what you accept done to resolve the issue. Other buyers will read your response, and as long as you lot take been sincere – the majority of buyers volition know that your customer service is good, and they are safe to buy from you.

Don't worry if this is you – I brand a tonne of mistakes when I first started on Etsy

Honestly – this tin do good yous if it's done correctly.

Explain in brief what you did to resolve the issue and analyze the customer is at present satisfied with the outcome.

Use your response to sell your products and branding – say thanks and exist kind.

What happens with a buyer opens a case against your Etsy shop

If the consequence can not exist but resolved, and the buyer all the same feels there is a case to answer. They tin formally open a example confronting you.

One time a case against you has been opened, you can find the data under your shop settings, customs and assist, and cases. I didn't see a tab for information technology in my shop- then perchance you only run across it if it is relevant.

To close a case, you must achieve one of the following

1. The heir-apparent closes the instance because you take ratified the trouble and is no longer disputing the transaction
2. You have issued a full refund to the buyer
3. In the instance of missing items in the post – you provide delivery proof confirming the item was delivered as per instructions.

Each case is separate – and information technology's best not to go into a dispute with the buyer in the first instance if y'all can avoid information technology.

How to avoid bad reviews on Etsy

Your Etsy shop is a business, and you should treat information technology the same, whether it's making over 10,000 a calendar month or equally little as 50$. Every penny counts considering you are at present an entrepreneur and not a hobbyist.

While it would be almost impossible to command everything, here a few things, which may ultimately mean the difference betwixt a bad review and an first-class review.

Manage buyers' expectations. Ensure yous have told the heir-apparent what size the particular is – that your photos requite an overall representation of the product. Don't try to pull a fast one on the buyer with pictures – because when they receive the production, you can't hide.

Commitment times– this tin can be the biggest gripe for buyers. If the production is going to accept an additional 20 days, then say so. Be honest and manage their expectations.

I recently purchased some paints on Etsy, and as I'd checked out as a guest, I didn't run across the email to say it had been dispatched. When I contacted the store to ask where my item was, their response was – I don't understand, and I've already told y'all when information technology was shipped. Hmmm. – at present, why would I be asking then?

Paints however haven't arrived and it's been 5 weeks, but the shop owner has already told me – no refunds.

Ensure yous are selling the all-time production you can. This might mean taking a production off sale if y'all receive a complaint – As I did in one case, a client complained of the poor quality print.

Heed to your customers and build your store with their wants and needs in heed – not yours.

Continue an middle on and encourage feedback on your items. Accommodate your products based on that feedback, as this will guarantee you don't spend time making products no i is interested in.

Include a message to buyers. Build a connection with your customer and always seek feedback where you lot tin can. Many sellers work hard to include personal touches in their products, from additional gifts to handwritten notes.

Remember to make your production memorable.

Does this mean you should ever requite away the farm to keep the customers happy?

No – not at all. You have shop policies in place to protect you as a seller, and if you stick to your policies, then Etsy volition back you up. (For the most part) –

So – you don't always have to refund a digital item – your shop policies can be broken if you wish. I choose to refund in the bulk of cases. Simply because – the buyer didn't read the 'it'south a digital print' in big capitals mentioned 4 times in my store.

It happens.

Use your common sense; you can also be a happy shop owner when doing business on Etsy.

Oft Asked questions

How to remove negative feedback from Etsy

Y'all can take negative feedback removed from Etsy by clicking the 'report this review' flag underneath the review in your shop. Etsy will remove the review if it goes against Etsy's policies, such equally mentioning violence or racism or is a direct result of something or someone not under your control as a seller. See Etsy policies

Tin can you inquire a buyer to remove their review from Etsy?

Yes – you lot tin contact the purchaser and inquire them to remove or amend their review. Try to resolve the issue through the Etsy email in the first example earlier y'all ask them to do and then. The heir-apparent is not obliged to remove their review, though.

When can you leave a review on Etsy?

You lot may leave a review on Etsy at whatever point within 100 days of the estimated delivery times or, in the case of digital downloads, immediately following download by the customer.

Can you dispute a bad review on Etsy?

The shop possessor can contact Etsy by reporting the review and dispute it because it goes against Etsy's policies on reviews.

When you receive a bad review, should I stick to my policies on Etsy?

Your shop policies are there to protect you from buyers. They provide a framework to work to. You may or may not stick to your store'south policies during any transaction if information technology is benign to both parties. Information technology is not wise to go against your own shop policies if it is detrimental to the buyers.

Can you delete a bad review on Etsy?

The shop possessor can non delete a bad review on Etsy. They should contact the heir-apparent privately and attempt to resolve the issue. Or in Etsy can remove the review if it goes confronting Etsy policies.

I received a bad review on Etsy – what should I do?

Firstly – don't panic. It happens and is hopefully a modest issue; both parties can sort out quickly and move on. Please do non answer to a nasty review on Etsy. If you feel the review is unfair or has no grounds, contact Etsy and study the review.

Do bad reviews bear on my Etsy store?

It is thought that a bad review on Etsy does affect your rankings. Still, Etsy has said that negative reviews merely marginally affect your place in search and have but a slight touch on on your store ranking. So yes, and No.

What happens if I receive besides many bad reviews on Etsy?

Well, simply put – Etsy will suspend your shop if they see fit to do so. Administrators tin shut your shop or suspend it at will. As well every bit when you have failed to pay your Etsy shop bill on fourth dimension.

Final thoughts on Dealing with a bad review on Etsy – Call up to reply to reviews with a concern mental attitude and be polite and considerate in the first instance. Endeavor to resolve the event outside of the public reviews first.

This might mean refunding the customer or delivering a new replacement item. Care for your reviews every bit a gift and not something to bargain with – remember to use the tips higher up to ensure a perfect 5-star review every time.

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If you lot enjoyed the post – please feel free to pin it to your favourite pointers board.

I promise this post was helpful, let me know in the comments if you have whatever more thoughts to add on how to Deal with a bad review on Etsy.

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Source: https://ohshecreates.com/bad-review-on-etsy/

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